Problems & Returns

How do I report an erratum?

We would be very grateful if you inform us of any anomaly you notice in one of our publications. You can send an email to contact@larcier-intersentia.com. Please don’t forget to explicitly mention the title and the edition (ISBN) of the publication and also the specific page(s) where the mistake is found.

The books I have received is damaged. How can I return it? 

You can return a damaged product within a reasonable timeframe, so that it could be replaced. Send the book to the warehouse of your distributor below: 

Please use only the original packaging, on which you will clearly indicate the statement ‘refused’. Add to the parcel a note explaining the reason for the return and, if possible, a copy of the invoice.

OMNILEVEL
IZ De Prijkels
Venecoweg 11
9810 Nazareth

Please use the original packaging, on which you will clearly indicate the statement ‘refused’. Add to the parcel a note explaining the reason for the return and, if possible, a copy of the invoice.

To whom can I report a problem concerning the website?

Regarding any issues related to our website, contact us at the address marketing@larcier-intersentia.com.

Who can I contact concerning a problem with an online order?

Contact our customer service via contact@larcier-intersentia.com.

 
If you are a consumer and would like an out-of-court settlement, you can also use the platform: Online Dispute Resolution.